Descripción de la vacante
Adecco España
€23,000 - €25,800 a year
Spain
Call Center Operator (Technical Support) | Leganés en Trabajo, Spain, España is listed on Jobeax. Browse 80,000+ vacancies available.
Do you enjoy helping people and finding solutions to technical issues?
If you enjoy providing close customer care, resolving incidents and adding value in every interaction, we have an opportunity for you.
You will join the Service Desk team providing support to establishments that use POS terminals.
You will not be alone: you will have training, tools and the support of a specialized team to develop your technical knowledge and continue growing professionally.
What will you do on a day-to-day basis?
- Answer and manage end-customer calls related to technical queries and incidents.
- Perform an initial diagnosis and provide first-level solutions.
- Guide and advise on resolving incidents using the department's tools.
- Conduct satisfaction surveys to ensure an excellent customer experience.
- Work with tools such as SAP, CRM and other department-specific applications.
What are we looking for in you?
- Experience in customer service, technical support or Service Desk environments.
- Ability to manage incidents with empathy, patience and a solution-oriented approach.
- Good communication and active listening skills.
- Ability to work in dynamic environments and manage different priorities.
- Knowledge of Windows operating systems and office tools.
We will particularly value:
- Higher-level vocational training (ASIR, SMR, STI, ADE or similar).
- Knowledge of SAP, CRM or incident management tools.
- Previous experience in user support or telephone technical assistance.
- Have your own vehicle to get to the workplace (Polígono - Leganés).
What do we offer you?
- Direct hiring by the company from day one.
- Long-term interim contract.
- Annual gross salary of €23,435.74.
- Restaurant voucher from Monday to Friday, an additional €2,400.
- Opportunity to develop your professional career in the field of technical support and customer service.
- Hybrid work model: 5 days of remote work per month.
- Alternate Saturdays in 100% remote mode.
- Regular schedule from Monday to Friday, 12:00 to 21:00.
- Initial training plan during the first two months from 9:00 to 18:00.
If you are looking for a stable project where you can develop your service vocation, strengthen your technical knowledge and be part of a team that believes in people, we want to meet you.
Sign up and we will tell you all the details of this opportunity.
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
¿Te gusta ayudar a las personas y encontrar soluciones a problemas técnicos/as?
Si disfrutas ofreciendo una atención cercana al cliente, resolviendo incidencias y aportando valor en cada interacción, tenemos una oportunidad para ti.
Te incorporarás al equipo de Service Desk dando soporte a establecimientos que utilizan TPV.
No estarás solo/a: contarás con formación, herramientas y el apoyo de un equipo especializado para desarrollar tus conocimientos técnicos y seguir creciendo profesionalmente.
¿Qué harás en tu día a día?
-Atender y gestionar llamadas del cliente final relacionadas con consultas e incidencias técnicos/as.
-Realizar un diagnóstico inicial y ofrecer soluciones de primer nivel.
-Orientar y asesorar para la solución de incidencias a través de las herramientas del departamento
-Realizar encuestas de satisfacción para garantizar una experiencia excelente al cliente.
-Trabajar con herramientas como SAP, CRM y otras aplicaciones específicas del departamento.
¿Qué buscamos en ti?
-Experiencia en atención al cliente, soporte técnico/a o entornos de Service Desk.
-Capacidad para gestionar incidencias con empatía, paciencia y orientación a la solución.
-Buenas habilidades de comunicación y escucha activa.
-Capacidad para trabajar en entornos dinámicos y gestionar diferentes prioridades.
-Conocimientos de sistemas operativos Windows y herramientas ofimáticas.
Valoraremos especialmente:
-Formación Profesional de Grado Superior (ASIR, SMR, STI, ADE o similar).
-Conocimientos de SAP, CRM o herramientas de gestión de incidencias.
-Experiencia previa en soporte a usuarios o asistencia técnico/a telefónica.
-Disponer de vehículo propio para acceder al centro de trabajo (Polígono - Leganés).
¿Qué te ofrecemos?
-Incorporación directa a empresa desde el primer día.
-Contrato de interinidad de larga duración.
-Salario bruto anual de 23.435,74 €.
-Cheque restaurante de lunes a viernes 2.400€ adicionales.
-Posibilidad de desarrollar tu carrera profesional en el ámbito de el/la soporte técnico/a y la atención al cliente.
-Modelo híbrido de trabajo: 5 días de teletrabajo al mes.
-Sábados alternos en modalidad 100% teletrabajo.
-Horario habitual de lunes a viernes de 12:00 a 21:00 h.
-Plan de formación inicial durante los dos primeros meses en horario de 9:00 a 18:00 h.
Si buscas un proyecto estable donde desarrollar tu vocación de servicio, potenciar tus conocimientos técnicos y formar parte de un equipo que apuesta por las personas, queremos conocerte.
Inscríbete y te contaremos todos los detalles de esta oportunidad.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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