Descripción de la vacante
Adecco España
€17,094 - €17,095 a year
Spain, Barcelona
Backoffice Agent Claims | Energy Sector en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
We are looking for Backoffice Agents specialized in claims management to join a high-volume project within a major energy company.
If you are an organized, resourceful person with experience in Customer Care processes, this could be your opportunity.
What will your duties be?
Comprehensive management of claims and incidents.
Handling cases related to customer service, sales, and distributors.
Monitoring and resolution of operational cases, both internal and external.
Review and validation of documentation.
Management of operational movements and case tracking.
Communication of resolutions to clients and intermediaries.
Ensuring quality of service and compliance with established deadlines.
Active collaboration with the team for case resolution and follow-up.
Hybrid work model with only 1 on-site day per week in Barcelona.
Continuous morning shift to support work-life balance.
Salary of €17,094 gross per year.
Start date in September.
Schedule: Mon-Fri from 7:00 AM to 3:15 PM.
Minimum of 1 year of experience in the energy sector.
Previous experience in claims management.
Knowledge of the sales and billing process.
Excellent writing and communication skills.
Autonomy in comprehensive case management.
Proficiency in office software tools.
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
Buscamos varios/as Agentes de Backoffice especializados en gestión de reclamaciones para incorporarse a un proyecto de alto volumen dentro de una importante compañía del sector energético.
Si eres una persona organizada, resolutiva y con experiencia en procesos de Customer Care, esta puede ser tu oportunidad.
¿Cuáles serán tus funciones?
Gestión integral de reclamaciones e incidencias.
Tramitación de casos relacionados con atención al cliente, ventas y distribuidores.
Seguimiento y resolución de casuísticas operativas tanto internas como externas.
Revisión y validación de documentación.
Gestión de movimientos operativos y seguimiento de expedientes.
Comunicación de resoluciones a clientes e intermediarios.
Garantizar la calidad del servicio y el cumplimiento de los plazos establecidos.
Colaboración activa con el equipo para la resolución y seguimiento de casos.
Modalidad híbrida con solo 1 día presencial a la semana en Barcelona.
Jornada intensiva de mañana para favorecer la conciliación.
Salario de 17.094 € brutos anuales.
Incorporación en septiembre.
Horario: L-V de 7:00 a 15:15
Experiencia mínima de 1 año en el sector energético.
Experiencia previa en gestión de reclamaciones.
Conocimiento del circuito de venta y facturación.
Excelente capacidad de redacción y comunicación escrita.
Autonomía en la gestión integral de expedientes.
Manejo de herramientas ofimáticas
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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