Descripción de la vacante
COLEGIO BRITANICO DE SEVILLA SL
€27k EUR - €29k EUR
Spain, Bollullos de la Mitación
Admissions Customer Experience Officer en Bollullos de la Mitación, España is listed on Jobeax. Browse 80,000+ vacancies available.
Grado
Al menos 2 años
Educación
Role Purpose
• Build strong, authentic relationships with prospective families, using warmth, authenticity and
emotional intelligence to create a compelling first impression of the school and inspire families
throughout their entire admissions journey.
• Drive enrolment through proactive, commercially minded admissions engagement,
understanding each family’s needs and motivations, nurturing interest at every stage and identifying
opportunities to maximise conversion from enquiry to enrolment.
• Deliver a seamless, responsive and highly organised admissions experience, ensuring every
interaction reflects the school’s standards and contributes to improved family satisfaction and NPS,
while maintaining accuracy, discretion and effective management of sensitive family data.
Core Responsibilities
A. Enquiries & Family Experience
• Respond promptly and professionally to enquiries from prospective parents by phone, email and in
person.
• Act as the first point of contact for prospective families, providing accurate information on curriculum,
fees and the admissions process.
• Build rapport with culturally diverse families throughout their admissions journey, ensuring a warm and
professional experience at every stage.
B. Tours, Open Days & Events
• Organise and lead school tours, open mornings and admissions events for prospective families.
• Coordinate logistics for open days and admissions fairs, working with academic and administrative
colleagues.
• Represent CBS positively at external events and community activities that support enrolment.
C. Applications & Enrolment Administration
• Manage the end-to-end admissions process: applications, entrance assessment scheduling,
interviews, offer letters and enrolment contracts.
• Coordinate collection and verification of enrolment documentation, including identification, previous
school reports and medical, visa or residency information where relevant.
• Liaise with Heads of Section and teaching staff on placement decisions and assessment outcomes.
D. Data, CRM & Reporting
• Maintain accurate, up-to-date applicant and pupil records in the school’s admissions database/CRM.
• Track enquiry-to-enrolment conversion and prepare regular admissions statistics for school
leadership.
• Support forecasting of enquiry volumes and enrolment numbers.
E. Compliance & Data Protection
• Ensure applicant and family data is handled in line with GDPR and the school’s data protection policy.
• Support safeguarding procedures during the admissions and enrolment process.
• Escalate any admissions-related compliance concerns to the Head of MAC.
The post holder is expected to actively contribute towards the school and involve themselves
in the life of the school at all levels. This includes, although is not limited to, attending school
functions and events, which may be held outside of the standard working hours.
The candidate will provide support to Marketing such as taking photos or visiting local
community partners.
Person Specification
Essential
• Fluent written and spoken English and Spanish.
• Previous experience in admissions, customer service, sales or front-of-house administration, ideally in
an educational or international setting.
• Strong organisational skills, able to manage multiple enquiries and deadlines at once.
• Confident, professional manner on the phone and face to face.
• Proficiency with Microsoft Office/Google Workspace and a CRM or school management system.
• Right to work in Spain and in possession of necessary documentation
Desirable
• Experience working within a British curriculum or international school environment.
• Familiarity with the Spanish education system and international school accreditation processes.
• Knowledge of visa/NIE processes for international families relocating to Spain.
• An additional language beyond English and Spanish.
How to apply
Send your CV and cover letter to Charlotte Rowe, Head of MAC ******************
Educación y formación - Gestión de centros educativos
Empleado/a
0
1
27.000€ - 29.000€ Bruto/año
Vacantes similares
Fixed-term contract
... project phases and gaining experience in customer experience methodologies and project management. What you'll do - Support the analysis and documentation of customer journeys. - Assist in collecting and organizing customer insights. - Support the planning and tracking of tasks within projects. - Participate in preparing ...
Spain
Permanent contract
... issues or needs identified. - Identify friction points in the student experience and propose improvements. - Contribute to the design and evolution of the customer journey. How you'll work Permanent On-site About the company & team Education and Social Policies Requirements - Previous experience in customer service or ...
Spain
Hybrid
... serve our customers well. You bring - Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. - 2–3 years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing operational role. - Experience working with SAP SD and Microsoft Office applications ...
Spain
Internship contract
... management profiles. - Profile with a strong customer orientation, cross-functional working capability, and sensitivity for connecting data, processes, and the real customer experience. About the role Service Excellence , dentro del área de Customer Experience, tiene como misión garantizar la excelencia del servicio ofrecido al ...
Spain
Permanent contract
About the role Job Title: Customer Experience Representative Location: Barcelona, Spain Place of Work: Barcelona We are looking for a Customer Experience Representative to join our Taste Europe Customer Experience team in Barcelona. This is a permanent position created to ensure continuity of service and customer support ...
Spain
Full-time hours
... including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. - Exclusive discounts on our travel packages for you and your family. - A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Show more - Full-time hours Per the ad.
Spain
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Santander
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Tarragona
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Castro
Internship contract
... impact from day one, this is the place for you. What you'll do Your main mission will be to provide technological, analytical, and operational support to the Customer Experience (CX) area, leading the use of Artificial Intelligence to automate processes and maximize our team's efficiency. In your day-to-day: - You will analyze ...
Spain
Full-time hours
About the role As a Customer experience Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for Key Accounts. You will work for Portugal and ...
Spain
... and collaborative working model, coordinating multidisciplinary teams to achieve excellence in service and constant innovation. - Define and lead the digital customer experience strategy, promoting the cultural transformation toward a customer-centric mindset and digital innovation. - Manage the customer systems ecosystem, ...
Spain, Madrid
€26,000 - €30,500 a year
... excellence in customer experience. What you'll do Your main mission will be to be a customer experience specialist, ensuring maximum quality in the satisfaction of customers who have contracted gas supply and services with the https://jobeax.com/link/IP5gHOv8sXgtWPGz functions: ·Customer service and query management ·Case follow-up ...
Spain
jobtraffic
... construyendo un gran equipo para hacerlos realidad. ¿Nos ayudas?. Puedes echar un vistazo a nuestra web aquí: ¿Qué estamos buscando? Como reporte directo del Head of Customer Experience, el Customer Experience Operations Manager es responsable de la operación diaria de atención al cliente de REVEL, tanto del equipo in-house backoffice ...
Spain, Madrid
Permanent contract
... apply. This job was automatically translated to English, see original posting . Job description Experience the opportunity to work at McDonald's. If you enjoy customer service, we have job opportunities for you, even if this is your first professional experience. What are we looking for? - Our passion is our customers, and ...
Spain
Have the right to work in Spain
... professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these. Your role: As a Premium Customer Experience Admin Agent , you will be the face of Iberia for our Top Tier and Business customers, ensuring their airport experience is smooth, personalized, ...
Spain
Permanent contract
... products and services. - Listen to customer needs and address them. - Collaborate at birthday parties. - Work as a team with your colleagues. Nice to have Experience. Education & certifications Recommended: courses in customer service, sales, entertainment/event hosting, and leisure time activities. Experience in the sector ...
Spain
Permanent contract
... field. - At least 4-5 years of experience in roles related to Customer Experience, Customer Journey, Service Design, Quality, or Continuous Improvement. - Experience leading cross-functional projects with impact on business and customer experience. - Knowledge of Customer Journey Mapping, Design Thinking, Service Design, ...
Spain
Full-time hours
... our team! What are we looking for? • Education: Degree in Tourism, Master's in Marketing or similar; specific training in tourism quality is essential. • Experience: minimum 2 years in customer service and quality in the hotel sector. • Languages: advanced English, advanced German; other languages are a plus. • Knowledge ...
Spain